Powered by asterisk, the worlds leading open source telephony software. How to determine polycom ip address, firmware version, bootrom version on the polycom 320, 321, 330, 331, 335 print. It is not recommended to use the firmware update drop down inside the polycom webgui. View and download polycom ip 331 user manual online. The polycom soundpoint ip 331 is an ip phone that features two sip lines that delivers superb sound quality as well as a wide range of supported business telephony features. If this option is used, the phone will no longer receive updates from 8x8 without using the clear upgrade server option. Polycom published a notice on july 25th, 2019 about the software vulnerability in the webbased management interface of vvx, trio, soundstructure, soundpoint, and soundstation phones running polycom uc software, if exploited, could allow an authenticated, remote attacker with admin privileges to cause a denial of service dos condition or.
How to reset the polycom admin password to default sangoma. Equipment and software validated the following equipment and software were used for the sample configuration provided. From the phones local menu interface, press menu settings advanced default password. Enter phones ip address into your supported web browser. Polycom vvx unknown admin password reset to 456 true full. Unless you have an existing ip phone system, these phones are not plugandplay.
For soundpoint ip 301, 501, 550, 600, 601, and 650 press and hold the 4, 6, 8. The ip address will be picked from the dhcp server on your network and will be displayed on the lcd open a web browser on your pc and type the soundstationss ip address in the address field make sure that your pc and soundstation are on the same network this will present you with the configuration web page for the ip330. I have entered the standard username polycom and password 456 however i get. Note to obtain microphones, see your polycom reseller. Combined download should be used where phones may be running pre4.
Service 423 unavailable can an expert send me procedure of configuring ip 331. Polycom soundpoint ip 321 and 331 factory outlet store. Mar 06, 2015 once reset, i will show you how to upgrade the polycom software and configuration files to the latest version by simply using polycom s provisioning server. This video demonstrates how to use the speed dial feature on your polycom soundpoint ip 331 telephone. What to do if the default 456 password does not work.
As soon as the welcome message appears, press and hold down 1. Polycom factory reset and software upgrade youtube. How do i login to the web interface of a polycom phone. Resetting your polycom soundpoint series ip phone voip. We are the global communications company that powers authentic human connection and collaboration. Continuation of polycom not obihai in addition, the provisioning server can be used to set the password so an end user cannot make. The keys must be held for at least three seconds to trigger the special processing in the application. How to configure polycom ip 331 with freepbx general. This must be done before provisioning your polycom soundpoint phone in case the device has residual settings of a previous configuration. Obtain your phones administrator password reboot the phone from homemenu, select settings basic restart while the phone is booting up, press the setup soft key. Polycom ip331 poe voip phone 220012365025 the polycom ip331 ip phone phone features a fullduplex ieee 29 type 1compliant speakerphone with polycoms legendary acoustic clarity technology. Get the phones ip address, and then enter it into a web browser to access the phones user web interface to enter the sip settings. Polycom soundpoint ip 331 quick start manual pdf download. The soundpoint ip 331 has a single 10100 ethernet port and is designed for common areas, such as lobbies, hallways, and break rooms, as well as various wallmounted deployments.
Soundpoint ip 321, 331, 335, 450, 5000, and 7000 phones. Split download file is recommended, but requires that all phones are running bootrom 4. The phone boasts features like call hold, park, pickup, transfer, and threeway local conferencing, and more advanced capabilities such as shared callbridged line appearance, hosts builtin xml microbrowser, and. To restore phone to factory defaults with the admin password.
Make great things happen with polycom soundpoint ip 321 and 331 in todays internet driven world, the ability to conduct real time communication and collaboration has become critical to an organizations survival. Polycom web configuration utility user guide uc software 4. For secondhand phonesphones used with another provider, it is recommended that you reset the phone to factory defaults to wipe all previous configurations and settings. Polycom soundpoint ip 331 2 line voip phone voip supply. This ensures that the ip 331, like all polycom phones, delivers excellent sound quality and enables noisefree and echofree conversations that are as natural as being there. After ending the ip adress in my browser i am presented with the standard polycom web. How to factory reset a polycom soundpoint series 3cx. Ip 331 change password via the web interface poly community. Polycom ip331 how to place a call using the handset 1. Avaya sip network with polycom soundpoint ip 331 sip phones. To access your voicemail dial your 4digit extension number 2. Application notes for polycom soundpoint ip 331 sip.
Entering information using the dial pad you can use the dial pad keys on vvx business media phones to edit or update field information. As soon as the welcome message appears, press and hold down 1 3 5 7 on 320, 321, 330, 331, 450, 560. View and download polycom soundpoint ip 331 quick start manual online. Polycom soundpoint ip 321 and 331 enterprisegrade sip phones for remarkable value the polycom soundpoint ip 321 and 331 are twoline sip phones that deliver superb sound quality as well as a wide range of supported business telephony features. Polycom soundpoint ip 331 passwords and resetting quick. How to update polycom device firmware intermedia knowledge. Nov 27, 2019 this is a walk through on how to manually configure polycom phones through the web interface. Polycom soundpoint ip 335 is an entry level phone designed for use in an office environment it comes with poe support and has two built in ethernet ports.
This is a walk through on how to manually configure polycom phones through the web interface. To locate the ip address of the polycom phone hit menu status network tcpip parameters, take note of the listed ip address. Hi community, we have a couple of ip 331 polycom phones which work absolutley fine. Voip phone systems to power your business powered by asterisk, the worlds leading open source telephony software. The soundpoint ip 321 phone has a single 10100 ethernet port and is. When prompted for login information select logon as admin and enter 456 which is the default password or the custom administrator password assigned to the specific phone, if one was previously set. Updating device firmware should only be applied to anyphone byop and not our enhanced byop. Reboot phone once phone comes back up, the phone will now be in the same state as a brand new phone. Find out what your phones ip address is by pressing settings status platform phone settings, 2, 1, 1 on your phones keypad or touchpad interface. Note ac power adapters are not included in the poe package.
Read free polycom ip 331 user guide polycom ip 331 user guide polycom ip 331 factory reset and software upgrade how to do the upgrade step by step. Polycom web configuration utility user guide polycom, inc. Getting started with the web configuration utility. I had some problems with my polycom soundpoint ip 331 poe phone and i decided to write this short guide memo to have everything in one place for future use instead of digging this information from the internet over and over again. This article describes the process of updating the polycom hardware. As the market leader in voice, video, data and web solutions, our awardwinning ip telephony and conference technology makes it. Polycom ip 331 factory reset and software upgrade youtube. Current ga release for soundpoint ip and sound station ip for deployment in ms lync environments.
How to configure polycom ip 331 with freepbx general help. Oct 08, 20 i have a polycom 7000 when i tryed to go to it via url it ask for user name and password i have tryed the following admin456, adminadmin, adminno password, polycom 456, polycom 123, polycom polycom, polycom no passwword i tried look it up but can not seem to find it please help. Connect to the ip address of the phone using a web browser. This phone functions much like a traditional phone, allowing you. Phone will restart at this point, just let it do its thing.
Open offices are often loud, chaotic, and full of distractions that keep your team from getting work done. These procedures specifically concern the polycom soundpoint and soundstation ip series of phones. Get the sip settings from your ringcentral online account. To locate the ip address of the polycom phone hit menu status network tcp ip parameters, take note of the listed ip address. I have a polycom 7000 when i tryed to go to it via url it ask for user name and password i have tryed the following admin456, adminadmin, adminno password, polycom456, polycom123, polycompolycom, polycomno passwword i tried look it up but can not seem to find it please help. Polycom soundpoint ip 331 how do i set up speed dial keys. This easy to follow guide shows you how to provision a polycom soundpoint 320, 321, 330, 331, 335 for use with 3cx phone system for windows. Polycom published a notice on july 25th, 2019 about the software vulnerability in the web based management interface of vvx, trio, soundstructure, soundpoint, and soundstation phones running polycom uc software, if exploited, could allow an authenticated, remote attacker with admin privileges to cause a denial of service dos condition or. How to manually configure polycom phones via web interface.
The phonepassword can be set by logging into the admin setup manage modify pencil button the sip. Thats where we come in, with solutions that avert open office perils. The following table describes how to enter different types of data on your phone using the dial pad. Factory resetting a phone will restore the device to its factory default state, erasing all personalized settings, speed dials, line keys, and configuration. Poly studio x family delivers radical simplicity to your meeting rooms. If you are looking at ip phones, then be aware that there is setup, software, hardware, firmware, etc that is involved with making ip phones work. Polycom soundpoint ip 331 passwords and resetting quick guide. How to determine polycom ip address, firmware version. Once reset, i will show you how to upgrade the polycom software and configuration files to the latest version by simply using polycoms provisioning server. For soundpoint ip 301, 501, 550, 600, 601, and 650 and vvx 1500. Software release matrix for polycom vvx, soundstructure, obi edition phones. Polycom soundpoint ip 331 phone poe, power supply not included. The phone password can be set by logging into the admin setup manage modify pencil button the sip.
Jun 02, 2017 polycom ip 331 factory reset and software upgrade. For soundpoint ip 301, 501, 550, 600, 601, and 650 press and hold the 4, 6, 8, on the dial pad at the same time. Added support for ip 321 331 all other images unchanged from 3. There are two ways you can reset your soundpoint series ip phone to the. Polycom soundpoint ip 331 excellent sound quality and an enterprisegrade feature set twoline entrylevel phones superb sound quality and fullduplex speakerphone performance with clarity by polycom acoustic technology enterprisegrade feature set easy to configure and use integrated power over ethernet poe support interoperability with leading ip pbx and softswitch platforms. The phones ip address and current software versions. The impressive polycom soundpoint ip 331 phone operates seamlessly through an intuitive user interface a full feature set.
Current ga release for soundpoint ip and sound station ip for deployment in ms lync. Set up polycom soundpoint 320, 330 for 3cx 3cx ip pbx. Depending on the profile you select to log in as, the default passwords are. Polycom web interface password issue poly community. If the default polycom password of 456 does not work, or if someone has.
Vvx, entry, open sip, the polycom vvx 250 business ip desk phone is a high quality, fourline, ip phone that delivers reliable performance and an enterprise. The soundpoint ip 331 has a single 10100 ethernet port and is designed for common areas, such as lobbies, hallways, and break rooms, as well as various wallmounted. Polycom uc software release matrix for soundpoint ip and. You can find your polycom password by logging into the admin portal. How to find the ip address of your polycom phone menu, 2, 2, 1 to find out the ip address of your polycom phone. Oct 31, 2012 connect to the ip address of the phone using a web browser. Wiping out config of polycom 331 voip phone spiceworks. This is the same phone as a 321, except a 331 has an extra lan port to allow you to hook up a pc. Solved polycom web password polycom communications. Add a local phone number and assign it to your existing polycom phone. The polycom soundpoint ip 331 sip phone originates a call by sending a call request sip invite message to session manager, which then routes the call over a sip trunk to the. Polycom ip 331 firmware upgrade upgrade to firmware version 3.
Polycom has a webpage and publicly accessible server for upgrading or downgrading the software of polycom ip phones with stock polycom software and configuration files. What to do if the default 456 password does not work onsip. Service 423 unavailable can an expert send me procedure of configuring ip 331 freepbx. The polycom vvx 201 is a twoline sip phone designed for small businesses and mediumsized organizations delivering hd voice technology and a wide range of business telephony features. If you ever need to wipe out a polycom voip phone series 331 heres how. Version 4 and later of the firmware can update from the devices configuration web page. I was doing a vulnerability scan on the network and noticed that all phones were using the default username and password combinationusername. How to update polycom device firmware intermedia knowledge base. This is due to possibly updating to an unsupported firmware.
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